PRIVACY NOTICE
At Capranera, we value and respect your privacy. This notice is intended to inform you how we collect, use, and protect the personal information you provide to us. We also use your personal data to manage, identify, and provide our services to you, improve your customer experience, and send you relevant information about our products or promotions. We also use your personal data to identify and provide you with our services, improve your customer experience, and send you relevant information about our products and promotions. We also use your personal data to understand the third parties with whom we share it.
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, Capranera provides you with the following privacy notice.
Capranera is responsible for the use and protection of your personal data. In this regard, and in compliance with the legal obligations established in the Federal Law on the Protection of Personal Data Held by Private Parties, through this instrument, data owners are informed of the information collected from them and the purposes for which said information will be used.
In addition to the above, we inform you that Capranera has its address located at: 7 North West Avenue, Tuxtla Gutiérrez, Chiapas #140. Centro neighborhood, El Magueyito, postal code #29000.
The personal data we collect from you will be used for the following purposes, which are necessary to establish our relationship with you and to fulfill the services and/or requests you make:
Order Management: To process and manage T-shirt purchase orders placed by users.
Shipping and delivery: To send the purchased shirts to the address provided by the user.
Communication: To send order confirmations, delivery notifications, and any other communications related to purchase transactions.
Customer Service: To respond to inquiries, requests for information, or complaints related to purchased products.
Marketing and advertising: To send commercial communications about products, promotions, or events related to t-shirts or other similar products that may be of interest to users.
Service analysis and improvement: To analyze user purchasing behavior and improve the product offering and shopping experience on the website.
Legal Compliance: To meet legal obligations, such as billing and accounting.
To carry out the purposes described in this privacy notice, we will use the following personal data:
Personal data:
Name, address, email, RFC.
Telephone number, landline or cell phone.
Age.
Birthdate.
Clothing and/or footwear size.
Postal Information
Financial data:
Payment information (Card number, your name, expiration date, and security code).
Standardized banking code (CLABE)
Billing address.
Sensitive personal data:
Please be advised that Capranera does not process sensitive data through its website.
Personal data we collect automatically:
We will also collect personal information about you and your device when you interact with our website, such as:
your IP address
the date and time of the visit.
Cookies installed on your device.
the referring URL (the site from which the visitor came)
the pages visited on our website
Device and browser information (such as browser type and version, operating system, etc.).
Cookies and similar devices: We and our partners use various technologies to collect and store information when you visit our websites or use our applications, and this may include placing one or more cookies or other similar devices on your device.
Furthermore, we inform you that your personal data will be shared in a limited manner with certain authorities, companies, organizations, or individuals other than us who facilitate the delivery and production of the products we offer through our website, such information as that listed below:
- Name and surname
- Location and postal address.
- Cell phone or landline number.
Your information will be shared in a limited and exclusive manner for the purposes mentioned below:
to produce the products we sell through our website.
Shipping of the products purchased by you through our website.
You have the right at all times to know what personal data we hold about you, what we use it for, and the conditions under which we use it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification). You also have the right to have your information deleted from our records or databases if you believe it is not being used appropriately (Cancellation); and you also have the right to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of the ARCO rights, the respective application must be submitted via the following email address:
contacto@capranera.com.mx
The above will also serve to understand the procedure and requirements for exercising ARCO rights; however, the request to exercise these rights must contain the following information:
The application must be completed clearly and in block letters.
• Please provide your full name, address, and email address so we can respond to your request.
• Indicate the personal data for which you wish to exercise any of the rights.
• Attach any document or information that facilitates the location of your personal data.
• Attach a copy of the document that proves your identity (voter ID, professional license or valid passport).
The response to the request will be given within the following period: 25 business days, and will be communicated as follows:
Through the email address indicated in the application
The contact information for the personal data person or department responsible for processing ARCO rights requests is as follows:
- a) Name of the person in charge: Contact area
- b) Address: 7 North West Avenue Tuxtla Gutiérrez Chiapas #140, Centro neighborhood, El Magueyito neighborhood, zip code 29000.
- c) Telephone: 9613691734
- d) Email: contacto@capranera.com.mx
- e) Other means of contact: capranera.com.mx
It is important to note that you may revoke your consent for the use of your personal data at any time. Likewise, you may revoke any consent you may have given us for the processing of your personal data. However, please note that we may not always be able to fulfill your request or terminate the processing immediately, as legal obligations may require us to continue processing your personal data. You should also consider that, for certain purposes, revoking your consent will mean we cannot continue providing the service you requested or will terminate your relationship with us.
To revoke the consent you hereby grant or to limit its disclosure, you must submit the respective request via the following email address:
contacto@capranera.com.mx
Likewise, you may request information about the procedure and requirements for revoking consent, as well as how to limit the use and disclosure of your personal information. To exercise your ARCO rights, you or your legal representative must complete a written statement describing the reason and right you wish to exercise and send it, scanned and signed, to the email address provided through our customer service channel, to the attention of the Contact Person, for further attention and follow-up. It is important that you consider that these requests must contain the following information:
-
Please provide your full name, address, and email address so we can respond to your request.
• Indicate the personal data for which you wish to exercise any of the rights.
• Attach any document or information that facilitates the location of your personal data.
• Attach a copy of the document that proves your identity (voter ID, professional license or valid passport).
If the application is being processed through a legal representative, include the power of attorney certifying the authority you have granted for this process, or a letter of attorney issued by you with the attorney's signature of acceptance, in the presence of two witnesses. This document must include the name, signature, address, and a photocopy of the official identification of each signatory. In the event of data correction, attach documentation proving the change.
Once you have submitted your request to the email address provided, we suggest sending a follow-up email through our customer service channel (“Contact”).
You are hereby informed that, under the conditions established in Article 34 of the Data Protection Law, Capranera may deny access to your personal data, or request rectification or erasure, or object to the processing of such data. Likewise, under the conditions established in Article 26 of the Data Protection Law, Capranera is not obligated to erase your personal data.
The response to your request to revoke or restrict the disclosure of your data will be given within the following period: 25 business days, and will be communicated as follows:
25 business days
This privacy notice may be modified, amended, or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model; or other reasons. Therefore, we are committed to keeping you informed of any changes to this privacy notice. However, you may request information about any changes to this privacy notice by emailing us at:
contacto@capranera.com.mx
Last updated:
July 16, 2024